Administrator Capabilities

Manage Users

From Admin → Manage Users an administrator can:

• See every account on the platform.
• Change a user's role between user and admin. Role changes take effect on that user's next request — no re-login needed. As a safety guard, the platform's last remaining admin cannot be demoted.
• Turn individual features on or off for a specific user, overriding the defaults for their role.

Feature Defaults by Role

From Admin → Feature Defaults by Role an administrator sets which features each role gets by default — for example the agents panel, order history, platform statistics and billing. A per-user override (above) wins over the role default for that user.

Recent Admin Activity

From Admin → Recent Admin Activity an administrator can review the audit log of administrative actions — role and feature changes are recorded, so there is always a trail of who changed what.

Specialists (Forge)

From Admin → Specialists (Forge) an administrator can create a new specialist agent from a plain-English description. A draft goes through a smell check and a private preview before it can go live, and a live specialist can be removed again from the same panel. Only administrators can create specialists.

Platform-Wide Answers

An administrator's platform-wide requests can be fulfilled by any expert, not just one:

• Samantha (statistics) reports across the whole platform — all users' activity. A regular user asking the same question sees only their own statistics, and guests see none.
• Beatrice (billing) can report platform billing totals and look up an individual user's billing summary for support purposes.

What an Administrator Cannot Do

• See another user's password — passwords are never displayed anywhere in the app.
• See full payment card numbers — cards are held by the payment provider; the app only ever shows a brand and last four digits.
• Read another user's remembered preferences or private conversations — those belong to that user's account.